As part of a Squad the SaaS Engineer operationally aligns (as operational “Bank” business contact) with a 3rd party to whom IT operations (technical management, hosting, etc.) of an application is outsourced or who owns a SaaS application. He/she maintains operational relationship with the 3rd party, i.e. (depending on the contract) collaborates on a daily basis, discusses solutions, helps if and when help is needed, shares relevant information with 3rd party and such. This concerns the activities that have been agreed upon in the SaaS/Outsourcing contract.